Here we have collated some of the Frequently Asked Questions (FAQ) about the SergeantClip.
We will amend this list over time, so please feel free to come back and visit again if you have any questions.
If you have a question that isn’t answered here, please contact us!
Q: Will the SergeantClip fit my Cable?
A: The current version of the SergeantClip fits all Twisted Pair cables generally available on the market, including Cat3, Cat5, Cat5E, Cat6, and Cat6A.
Q: How quickly can I expect to receive my order?
A: Assuming we have sufficient stocks, We aim to dispatch orders within 48 hours of receipt, and the postage service we normally use will take 2-3 days in the UK. Overseas orders will of course take longer usually between 7-10 working days via Royal Mail International. Larger orders or orders of an urgent nature can be shipped by Fedex but may be subject to increased shipping charges.
Q: How long will I wait for backordered stock?
A: We will always aim to let you know if stock levels are low via our online shop before you place an order. We do allow back orders on low or out of stock items, and we will aim to inform you of the delay specific to your order as soon as possible. If you require detailed information on lead times before you place an order, please do not hesitate to contact us using the form on the contact us page.
Q: Why has nobody thought of this before?
A: A very good question, and not one we can explain! We think our SergeantClip is an extremely simple and elegant solution to a problem, and we’re glad we thought of it first!
Q: What about a version of the SergeantClip for …….
A: We have a number of exciting ideas for development of the SergeantClip product range in the future, please watch this space! If you have an innovative idea you would like to share with us, please drop us an e-mail via the form on our contact us page.
Q: You are a British Company. Do you deliver Overseas?
A: We will dispatch to all destinations worldwide, and regularly do, from the UK to Europe and America (US) and even as far as Australia – we have not yet failed to deliver anywhere on our amazing planet!
Q: I would like to bulk-buy your product for resale, is this possible?
A: Please Contact Us to discuss the options.
Q: You take payments via PayPal, but I want to pay with Credit Card. Can you support this?
A: Yes, we can take Credit Cards via PayPal, you do not need to have a PayPal account. Simply proceed through the checkout and click the “Pay with Credit Card” option on the PayPal screen. We also accept card payments via Stripe (another online card payment provider) online through our website or over the phone.
Q: Do you accept anything other than payment via Paypal or Stripe?
A: For those that wish to pay via another route than PayPal or Stripe, we have enabled direct BACS (Bank Transfer) payment as a settlement method in our online shop. Please note that orders will still need to be placed through our on-line shop, however goods will not be dispatched until we receive full payment for your order.
Q: Do you offer a discount for Educational/Government/Other entities?
A: Our product is already priced extremely competitively, however we may be able to offer a discount based on the Volume and Frequency of purchase. Please Contact Us with your requirements and we’ll see what we can do!
Q: Can I buy the SergeantClip anywhere else?
A: We are always looking to expand our sales channels so everyone can benefit from the SergeantClip. It is currently possible to buy our Clips via Amazon.co.uk and Amazon.com (US). Please be aware that Amazon.com (US) includes FREE shipping if you are an Amazon Prime member. SergeantClips will also be available on Amazon.ca (Canada) with FREE Amazon Prime shipping from April 2018, and Amazon.com (US) are going to export worldwide from May 2018, so keep your eyes peeled! Outside of direct and Amazon sales, we are always looking for partners and resellers, so feel free to ask your trusted resellers to contact us and we could be coming to a reseller near you soon!